This is the most important word in marketing

Mark Schaefer
5 min readMay 20, 2024

Yes, there is a most important word in marketing!

It’s not “niche” or “differentiation,” or even “conversion.” But before I reveal this important word, will you allow me to tell you a little story that illustrates my point?

You will? Of course you will. You really have no choice do you?

The most important word in marketing

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Mark Schaefer

Keynote speaker, marketing strategy consultant, Rutgers U faculty and author of 10 books including KNOWN, Marketing Rebellion, and Belonging to the Brand!