Audience or authenticity? Why building an audience strains your soul

Mark Schaefer
5 min readDec 14, 2023

We desperately want to be heard. In one way or another, every brand and every person posting on social media is building an audience.

If you’re creating a brand, trying to make change in the world, or simply creating content on Snapchat, You. Just. Want. To. Be. Heard.

To be heard, you need an audience, and an audience rewards authenticity … but it can also take it away.

Let me explain what I mean …

Content creates us

At the recent SXSW festival, I attended a fascinating panel that featured a young writer named Diego Perez. As Yung Pueblo on Instagram, Diego drops tiny bits of wisdom that have made him a minor New Age guru:

Honestly, I don’t understand a lot of his deep thoughts … but I’m not his target audience, and enough people love him to make him an Instagram star.

During his presentation, he explained his tangled career that involved coming to America as an immigrant, forays into philosophy and psychology, and eventually, his success with self-help journalism.

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Mark Schaefer
Mark Schaefer

Written by Mark Schaefer

Keynote speaker, marketing strategy consultant, Rutgers U faculty and author of 10 books including KNOWN, Marketing Rebellion, and Belonging to the Brand!